Email: info@bluelagoonyachts.com
At Blue Lagoon Yachts, we want every voyage to go smoothly. Because our services are tailored and reserved for specific dates, this policy explains how cancellations, changes and refunds work for charters, events and other services. Please read it before confirming a booking.
A booking is confirmed once the signed charter or service agreement has been received and the deposit has been paid. The remaining balance is due by the date stated in your agreement. Your agreement is the final reference for payment amounts and deadlines.
Yachts are reserved exclusively for you, so cancellation terms depend on how far ahead of your start date you cancel. The exact schedule is set out in your charter agreement. In general:
All cancellations must be sent to us in writing by email.
If you need to change your dates, destination or guest numbers, contact us as soon as possible. We will do our best to accommodate your request, subject to yacht availability and the owner’s approval. Date changes may carry additional costs or a different rate.
The captain has final authority over safety at sea. If weather or sea conditions make it unsafe to sail, the captain may change the route, delay departure or shorten the trip. In these cases we will work with you to find the best alternative, such as a different itinerary or anchorage. Charter fees are generally not refunded for weather-related changes, as the yacht and crew remain at your disposal.
If we or the yacht owner must cancel a booking, for example because of a mechanical failure or an unforeseen event, we will tell you as soon as possible. You may choose a comparable yacht where available, reschedule, or receive a full refund of the payments you made for the affected booking.
Weddings, corporate days, birthdays and other celebrations are planned around your date, so third-party costs such as catering, entertainment and decoration may be non-refundable once ordered. We will tell you which costs apply when we confirm your event, and we will refund any amounts we are able to recover from suppliers.
Deposits and payments connected to buying or selling a yacht are governed by the purchase, sale or brokerage agreement signed for that transaction. Refund conditions, such as those linked to survey results or sea trials, are set out in that agreement and are not covered by this page.
We provide services rather than physical goods, so there are generally no product returns. If we supply any item as part of your booking, such as a gift or merchandise, please contact us within 7 days of receiving it if there is a problem, and we will arrange a replacement or refund where appropriate.
Approved refunds are returned to the original payment method. Please allow 7 to 14 business days after approval for the funds to appear, depending on your bank or card provider. Bank charges and currency conversion differences may be deducted where they apply.
To cancel a booking or request a refund, email or call us with your name, booking reference and a short explanation. We will review your request and reply within a few business days.
8051 N Tamiami Trl, Ste E6, Sarasota, FL 34243
Phone: +1 (341) 241-4024
Email: info@bluelagoonyachts.com